New Clients
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Frequently Asked Questions for New Clients
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What should I bring to my first grooming appointment?
Text or upload your pet's vaccination records. If your pet has special needs or sensitivities, inform our staff at check-in.
How long does a grooming session typically take?
The duration can vary depending on your pet's coat size, breed, and condition. On average, a grooming session takes about 2-3 hours. We will provide a more accurate estimate when you check-in.
Can I stay with my pet during the grooming session?
For safety and to minimize distractions, we kindly ask that pet parents not stay in the grooming area during the session. We will text you as soon as your pet is ready for pickup.
What are your grooming prices and packages?
Our grooming prices and packages vary based on your pet's size, breed, and specific grooming needs. You can find detailed information on our Prices here. We also offer customized packages tailored to your pet's unique requirements.
Do you offer walk-in services for new clients?
Yes, we do, based on availability for baths and nail services. Learn more about our walk-in services.
Should I wash my dog before bringing them in for grooming?
No, washing your dog before their grooming appointment is unnecessary. Our professional staff will take care of all the necessary washing and cleaning as part of the grooming process.
Do you offer grooming services for cats?
Yes, we offer limited grooming services for cats. Specifically, we provide cat nail trimming and ear cleaning. Unfortunately, we currently do not offer full grooming services for cats.