How Do We Handle Complaints?
At Riverview Grooming, we strive to provide the best grooming experience for every pup. We understand that a haircut or bath occasionally may not meet the pet parent's expectations. When this happens, we are committed to making it right and ensuring our clients leave satisfied. All clients have 7 business days to bring their pup back for adjustments, allowing us to address any concerns and perfect the grooming to your satisfaction.
What to do next?
Send us a text message at 813-677-8987 to let us know you'd like to arrange adjustments or a redo. Clients are welcome to bring their pups in for adjustments and redos between 10 AM and 2 PM, Wednesday to Sunday. Our team will work efficiently to groom your pup and will text you as soon as they are ready for pick-up. We are committed to ensuring your complete satisfaction and look forward to making any necessary improvements to meet your expectations.